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                    Frequently 
                      Asked Questions   
                      (FAQs)  
                    
                  
                  
                    
                  
                    
                   
                    
                   
                  Purpose 
                    of the CPI Fast Track Self-Directed 
                     
                    Business 
                    Courses 
                
                
                  CPI Fast Track Self-directed 
                  Business Courses are the only business courses you will need 
                  to take your business to the next level. 
                  If you are satisfied 
                    with the current condition of your business, these courses 
                    may not be for you.  The CPI courses are only for business 
                    owners and managers who want dramatic improvement in the way 
                    their businesses are currently operated. 
                   CPI Fast Track Self-directed 
                    Business Courses are 100% guaranteed to accomplish 
                    what you want from your business or your money will be fully 
                    refunded.  That's how confident we are in your total 
                    satisfaction with our amazing business building, profit generating, 
                    problem solving courses.  If you are not completely satisfied 
                    with our courses, you may return the materials in resalable 
                    condition within thirty days for a complete refund, no questions 
                    asked. 
                   Here is why CPI business 
                    courses are just what you need.  They addresses the six 
                    biggest challenges facing every business:    
                    (1) Organizational Development, (2) Sales and Marketing Management,  
                    (3) Administration and Financial Management,  (4) Human 
                    Resources Management, (5) Customer Service and Quality Management, 
                    and (6) Team Building and Supervision.  These are the 
                    foundation stones of every successful business, and here are 
                    the benefits:  
                   CPI Fast Track Self-directed Business 
                    Courses are designed to help you transform your business 24 
                    ways.  They will help you . . . 
                   1. Take back ownership of your business. 
                     
                    2. Significantly increase your income. 
                     
                    3. Increase profits by discovering how to make 
                    the business do your work for you.   
                    4. Free up several hours of your time each week. 
                     
                    5. Eliminate debilitating stress in your business. 
                     
                    6. Remove disorder and confusion by streamlining 
                    your business and establishing proven systems for every situation. 
                     
                    7. Make it possible to take regular vacations. 
                     
                    8. Find the right people to hire and to reduce 
                    employee turnover.  
                    9. Put fun back into your business.  
                    10. Get a life for yourself.  
                    11. Get more life from your business. 
                     
                    12. Build your business instead of just working 
                    in your business.  
                    13. Systematize your business for success. 
                     
                    14. Transform your business and your life.  
                     
                    15. Learn what distinguishes you from your competitors. 
                     
                    16. Hire inexperienced people and quickly bring 
                    them up the ranks so they become industry experts like yourself. 
                     
                    17. Be more productive by turning average employees 
                    into superstars.  
                    18. Be more efficient and effective by discovering 
                    the power of systems.  
                    19. Find new customers, improve customer satisfaction, 
                    and retain them for many, many years.  
                    20. Stop complaints cold in their tracks. 
                     
                    21. Cut the fat out of your business and run 
                    it lean and profitable.  
                    22. Create loyalty among your employees and 
                    customers.  
                    23. Create a good impression with your clients 
                    and your prospects.  
                    24. Prepare irresistible sales proposals.
                  
                
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                  The CPI Self-directed Business Courses 
                  will help you succeed by . . .
                 
                
                  
                    -  Creating a vision and a purpose for your 
                      business
 
                    -  Establishing company goals and then communicating 
                      those goals
 
                    -  Developing a financial plan
 
                    -  Developing management systems
 
                    -  Developing a marketing strategy
 
                    -  Acquiring market knowledge
 
                    -  No longer being over-dependent upon certain 
                      individuals in the business
 
                    -  Being properly capitalized
 
                    -  Establishing company standards
 
                    -  Managing a quality assurance program
 
                    -  Concentrating on strategic planning and 
                      implementation rather than soley on the technical work of 
                      the business 
 
                   
                 
                 
                
                    
                  CPI Business Courses will lead you 
                  into . . .
                 
                
                  
                    -  A critical analysis of yourself as a business 
                      owner, and
 
                    -  A critical analysis of the way your business 
                      is currently being operated and the changes needed to make 
                      it your ideal business of the future
 
                   
                  
                     
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                  CPI Business Courses will  help 
                  you put into practice six strategies that are vital for business 
                  success:  
                    
                  1.   Your Organizational 
                    Strategy: The vision of what 
                    your business will become.  The mission of your business; 
                    the clear statement of what your business ultimately has to 
                    do to make your vision possible. The planning and fitting 
                    together of the people and activities involved in doing the 
                    work of your business; making sure that the right work is 
                    being done the right way—with the desired results. 
                   2. Your 
                    Sales and Marketing Strategy: The strategy for developing 
                    a cost-effective program for advertising and publicizing your 
                    business, understanding the sales process, prospecting for 
                    new clients, preparing a powerful sales presentation, cultivating 
                    trust and building rapport, overcoming  objections, estimating 
                    and workloading, bidding, and closing the sale. 
                   3.   Your Administrative 
                    and Financial Management Strategy:  The means 
                    by which your business produces the results and the profit 
                    you want.  The strategy for developing financial policies 
                    and systems to measure your progress, efficiency, and profitability; 
                    managing your assets, planning for business growth and market 
                    expansion, communicating, persuading, and influencing people; 
                    teaching people in your company how money gets made--and lost--and 
                    what they can do about it; and how to use delegation as a 
                    tool for managing organizational change.  
                   4.   Your Human 
                    Resources Strategy: The strategy for hiring, developing, 
                    and keeping the right people; making sure they are committed 
                    to the company mission and understand the purpose of their 
                    work.  The strategy for solving the problems you face 
                    because of the unpredictability of your people. The means 
                    for building a team of willing and trained individuals who 
                    are united around a challenging common goal and are empowered 
                    to implement consensus decisions. 
                   5.   Your Customer 
                    Service and Quality Management Strategy: The means 
                    by which you can determine what your customers really want, 
                    not what you think they want, and how to fulfill their expectations.  
                    The strategy for giving employees the people skills they need 
                    to handle any situation, avoid complaints, prevent burnout, 
                    and enhance communications.  The means for building a 
                    Total Quality Culture by promoting ethics and empowered decision 
                    making and leadership in the workplace. 
                   6.   Your Team 
                    Building and Supervision Strategy:  The strategy 
                    for building a team of willing and trained individuals with 
                    an increase in productivity and a decrease in stalemates. 
                    The means for developing personal effectiveness, managing 
                    many personalities, and working with groups.  The blueprint 
                    for improving your bottom line with the most cost-effective, 
                    time-wise training methods available.  The strategy for 
                    empowering employees to do the work and give their best, and 
                    then recognizing them in meaningful ways.  
                     
                  
                
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                  What materials are included, and how 
                  long does it take to complete the courses? 
                  Each course includes 
                    eight workbooks. Some modules include an audio cassette. Workbooks 
                    contain illustrations, graphs, charts, and text written in 
                    easy-to-understand language.  
                   Most workbooks take two 
                    to four hours to read and another two to four hours to complete 
                    the exercises.  Depending upon available time, the average 
                    person can complete a workbook in four to eight hours and 
                    an entire course in thirty-two to sixty-four hours spread 
                    over a period of several weeks, usually one or two months.  
                    Since this is a self-directed program, there is no time limit 
                    for completion.  
                   You may request a certificate 
                    upon completion of each course, although participation in 
                    the certificate program is not a requirement for purchase. 
                    To receive a certificate, submit photocopies of the workbook 
                    exercises to: CPI Business Development, PO Box 6350, Portland, 
                    OR  97228-6350 along with a payment of $25.00 for the 
                    certificate. 
                   If you have two or more 
                    managers or supervisors who need training in a specific module 
                    at the same time--and you want to save the cost of purchasing 
                    separate modules for each of them--you may purchase one module 
                    and have your managers or supervisors share the workbooks.  
                    You may want to have them each use a different workbook so 
                    they can be studying at the same time.  
                   One to five days is usually 
                    adequate to finish most workbooks.  Participants may 
                    return their workbooks to the person in their company assigned 
                    to direct this learning program and then receive their next 
                    workbooks.  The workbooks do not have to be studied in 
                    any specific order.  At the end of one or two months 
                    you and your managers and supervisors who are sharing the 
                    same course material  will finish at the same time.  
                    You may then meet to decide how you will implement what you 
                    have learned before moving on to another course. 
                   
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                  Cost of the Courses 
                  The cost of each CPI 
                    Fast Track Self-paced Business Course is $199.  Each 
                    course is divided into four modules that may be purchased 
                    one module at a time or all four modules at the same time.  
                    The cost of each module is $49.75 when purchased separately.  
                    The cost of a complete course containing all four modules 
                    purchased at the same time is $179, a savings of $20. 
                   Save even more! Purchase 
                    all six courses at the same time and save 
                    $150 off the price of the individual courses purchased separately.  
                    You pay only $1,044 for all six courses.  The regular 
                    price for all six courses when purchased separately is $1,194.
                  
                
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                  When I order one module or one course 
                  do I have to order other modules or courses? 
                  No.  You may order 
                    any of the modules or courses without obligation to order 
                    additional modules or courses.  
                     
                  
                 
                 
                Consulting assistance 
                After completing 
                  each workbook, you may receive assistance from a CPI consultant 
                  to help you implement what you have learned.  The consultant 
                  will recommend ways to apply the business strategies to your 
                  unique business situation.  You may request assistance 
                  from the consultant at any time.  You are not required 
                  to have the consulting assistance; it is an option. 
                  The telephone consulting 
                    fee for non-members of the CPI Business Development 
                    Group is $1.20 per minute. Members receive a 50% discount 
                    and pay only $0.60 per minute.  Consulting fees are billed 
                    in fifteen minute increments.  
                   Click 
                    here to become a member of the CPI Business Development 
                    Group. 
                  
                 
                
                    
                   Descriptions of 
                  the CPI Fast Track  
                  Self-directed Business 
                  Courses  
                     
                    
                  Click on a Course Title for a Description 
                     
                      
                   Organizational 
                    (Business) Development 
                   Sales 
                    and Marketing Management 
                   Administration 
                    and Financial Management 
                   Human 
                    Resources Management 
                   Customer 
                    Service and Quality Management 
                 
                
                   
                    Team 
                    Building and Supervision
                  
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